Refund Policy

Last updated: July 20, 2026

1. Free to try before you pay

Shipd is free to start — 100,000 tokens every month, no credit card required. You can evaluate the product fully before paying anything, so you know exactly what you're getting before you subscribe. Because of this, all paid purchases are considered final except in the specific cases below.

2. Subscriptions are billed in advance

Paid plans are billed monthly, in advance, for the upcoming period. Each payment gives you access to that full period.

3. Cancelling

You can cancel your subscription at any time from your account settings (or through the customer portal on your receipt). Cancellation stops future renewals — you keep access until the end of the period you have already paid for, and you are not charged again after that.

4. No refunds for paid periods

Payments for a subscription period are non-refundable, including any unused portion of the period you are in when you cancel. Cancelling ends future billing; it does not refund the current period. Renewal charges are likewise non-refundable — you are able to cancel at any time before a renewal to avoid the next charge.

5. Token top-up packs

One-time token packs are non-refundable once any of the tokens in the pack have been used, since they draw on paid AI usage immediately. An untouched pack bought by mistake can be refunded — contact us before using it.

6. Billing errors

If you were charged twice, charged after cancelling, or billed in error, we will refund the incorrect charge in full. Send us the date and amount and we will resolve it quickly.

7. Your statutory rights

Nothing in this policy removes any refund or cancellation rights you have under the consumer-protection laws that apply to you. Where the law requires a refund, it is honoured through our merchant of record.

8. Payments and merchant of record

Our order process is handled by our online reseller, who is the merchant of record for purchases — they handle the transaction, receipts, tax, and the customer portal. Any refund that does apply is issued through that same provider back to your original payment method; the time to appear on your statement depends on your bank or card issuer.

9. Contact

Any question about billing or cancellation: the.arkitek.ai@gmail.com. We aim to reply within two business days.